Terms and conditions
Using this website and arranging leak detection work.
Last reviewed: .
Who operates the site
Supply Pipe Leak Detection is a specialist service of ADI Leak Detection, a trading name of ADI Leak Solutions Ltd. The company is registered in England and Wales, number 15870765, at Unit L, BPI House, Cores End Road, Bourne End, SL8 5AS.
Call 0333 567 2637 or email info@adileakdetection.co.uk with questions about this website or a booking.
Website guidance
These pages provide general information about supply pipe leaks and services in England, Scotland and Wales. They are not a diagnosis of your property. Pipe ownership, access, condition and local requirements can differ.
Check your own water company’s current repair and allowance rules and your insurer’s policy before relying on financial assistance. Neither a report nor a statement on this website guarantees that another organisation will pay a claim.
Booking a service
A website visit does not create a booking. The quotation, confirmation and ADI booking terms and conditions explain the scope of the appointment, payment arrangements, access requirements and cancellation conditions. Read them before agreeing to the work and ask the office to explain anything unclear.
Confirm the total price and what it includes. Detection, access, repair and surface restoration are distinct items; do not assume that a quote for one includes all of them. Completion depends on the work and site conditions.
No find, no fee
The offer applies only to qualifying jobs under the full booking terms. The FAQ summary explains key conditions, but does not replace those terms. Confirm that your property and investigation qualify before booking.
Cancellations and your rights
Contact the office promptly if you need to change or cancel a booking. Cancellation rights can depend on how the booking was made, when work starts and whether an urgent repair was specifically requested. Ask for the conditions that apply to your booking, including any request to start work during a cancellation period.
Nothing on this website removes rights you have under applicable consumer law. The service must be provided with reasonable care and skill. A contractual term cannot override a legal right that cannot lawfully be excluded.
Checks you carry out yourself
Simple checks may help identify a suspected leak, but they do not establish its exact location or rule out every other cause. Only check a meter or valve you can reach safely. Do not force a valve. Shared supplies require particular care because shutting a valve may affect other properties. Ask your supplier or a qualified plumber if unsure.
Content and external links
Case studies are summaries of published ADI jobs. Customer quotations are attributed, and omissions are marked where a review has been shortened. Linked websites are responsible for their own information and services.
If you identify an error or have a complaint, contact us with the page address or booking details so it can be investigated. Personal information is handled as described in our privacy policy.